This privacy policy gives you information about how OneCarbon Technologies (under registered name Healthspan Biotics, Ltd.) collects and uses your personal data through your use of our goods, services, and communication
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
- Genetic information
- Health information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We also collect or use the following special category information for research or archiving purposes. This information is subject to additional protection due to its sensitive nature:
- Genetic information
- Health information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Your fundamental rights are not overridden by our legitimate interests. Our legitimate interests are:
- Developing and improving our Services and Products
- Determining eligibility for our Services
- Providing location-relevant product information
- Obtaining professional legal advice, gathering information/evidence and resolving issues with customers
- Providing good customer service
- Contracting with and managing our relationships with suppliers
- Managing our IT security, network and infrastructure
- Managing our business operations effectively
- Understanding our customer behaviour and customer views to improve our Services and associated strategies
- Undertaking research into health and nutrition
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Developing and improving our Services and Products
- Determining eligibility for our Services
- Providing location-relevant product information
- Obtaining professional legal advice, gathering information/evidence and resolving issues with customers
- Providing good customer service
- Contracting with and managing our relationships with suppliers
- Managing our IT security, network and infrastructure
- Managing our business operations effectively
- Understanding our customer behaviour and customer views to improve our Services and associated strategies
- Undertaking research into health and nutrition
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Suppliers and service providers
How long we keep information
- Customer data - We retain customer data for six years from the date of your last purchase.
- Purchase and transaction records - We retain purchase and transaction records for six years from the date of purchase, as required by HMRC for tax and accounting purposes.
- Health data - We retain health data for six years from the date of purchase or last interaction with our services, whichever is later.
- Biological samples and genetic data - Any biological data collected as part of our testing services will be handled in accordance with the Human Tissue Act 2004. Biological samples will be anonymised and destroyed accordingly. Where an external laboratory is used, samples may be retained for varying periods depending on applicable legal requirements and whether a test was successful. We will communicate laboratory-specific retention periods to you at the point of testing.
- Research data - In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you, as anonymised data falls outside the scope of UK GDPR.
- Marketing preferences - We retain your marketing preferences until you opt out, or for two years from your last engagement with us, whichever is sooner. You can withdraw your marketing consent at any time by contacting us using the details at the top of this notice.
- Complaints and correspondence - We retain records of complaints and correspondence for six years from the date of resolution, in accordance with the Limitation Act 1980 which governs the period during which legal claims may be brought.
Who we share information with
Data processors
Stripe Payments Europe Limited
This data processor does the following activities for us: They process payment transactions on our behalf, handling customer payment card data, billing information, and transaction records as part of our online checkout service. Stripe operates the payment infrastructure through which customer purchases are completed, and retains transaction data for fraud prevention and financial compliance purposes.
Others we share personal information with
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Organisations we're legally obliged to share personal information with
Automated decision-making
We do not make any decisions about you using solely automated means. All decisions that significantly affect you are made with human involvement.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated – April 15, 2026.
