Last updated: April 2026
Eligibility for refunds
OneCarbon only accepts returns and issues refunds where products arrive in a faulty
or damaged condition. We do not accept returns or issue refunds for change of mind, failure to use
the product, or dissatisfaction with results.
Reporting a faulty product
If your order arrives damaged or faulty, you must contact us within 7 days of delivery at
team@onecarbon.com
with the following:
Claims submitted outside this window will not be accepted.
Resolution
Where a valid fault is confirmed, we will offer either a replacement product or a full refund at
our discretion. Refunds will be issued to the original payment method within 10 business days of
approval.
Non-returnable items
Opened or partially consumed products are not eligible for return unless faulty on arrival.
Jurisdiction
This policy is governed by the laws of England and Wales.